SmartHelping / Return & Refund Policy
Help with your download.
Have a problem accessing or using the original file? Contact us so we can help. Qualifying problems reported within 30 days are covered by the file-problem policy below.
This page explains the digital-product refund policy in our Terms of Service .
Digital products and delivery
SmartHelping templates and bundles are digital products. No physical item is shipped or needs to be mailed back. Your product page and checkout describe the files, supported software, and delivery method.
If you cannot access your purchase, contact us with your order details .
Our 30-day file-problem policy
- Report the problem within 30 days of purchase. It must be a material delivery problem or a reproducible error that prevents the original supplied file from substantially working as described.
- Give us a reasonable opportunity to resolve it. We will review the issue and, if confirmed, work to provide a correction, reasonable workaround, or replacement at no additional charge.
- If we cannot resolve it within a reasonable time, we will refund the purchase price of the affected product or bundle.
The 30-day period is the deadline to report a qualifying problem. It is not a general trial period or an unconditional money-back guarantee.
Other refund requests
Otherwise, purchases are nonrefundable once the files have been accessed or downloaded. A change of plans, no longer needing the model, or wanting features beyond the product description does not by itself qualify for a refund.
New features, custom changes, individual financial advice, and repairs to customer modifications are separate services unless included in your purchase. Before buying, check the product details and previews or ask about the model's fit .
Request help or a refund review
Use our contact page and include:
- The product or bundle name and your order number, if available.
- Your spreadsheet software and version.
- A description of the problem, including the affected sheet or cell and steps to reproduce it.
Please omit confidential business data and payment-card details from your message or screenshots.
After a full refund
Stop using and delete the refunded materials and reusable copies, including client copies you supplied. A full bundle refund ends the license for the entire bundle. You may keep your own data and static reports for your records.
